Your CDR gives you the date, time,
rate, duration, cost, and origination and destination
numbers for each call you've made. It will display
call activity for the past 6 months.
Q: What
if I believe there is an error with my account?
Should you ever believe that there
is an error in your account, please contact Customer
Service at support@PinWorks.com
as soon as possible. Let them know why you believe
there is an error, and they will promptly get back
to you and correct any problems.
Q: What
happens if I lose my PIN?
For your security, we will disclose a PIN to the original
purchaser only. You will need to contact customer
support (support@PinWorks.com)
and provide all of the relevant data you submitted
when you purchased the service. Your request will
be processed promptly, and you will receive your PIN
via e-mail once we verify your identity.
Q: How
do I log on to my PinWorks.com online account?
On the PinWorks.com Web site (www.PinWorks.com),
enter your correct PinWorks.com User Name (Email) and Password,
and then click on the 'Login' button.
Q: What
happens if I forget my password?
You can retrieve your password by
clicking on the Forgot Password link.
Q: How
do I recharge my PinWorks.com account?
You can Sign in to your PinWorks.com (www.PinWorks.com)
account, then click on the 'Recharge' button from the
toolbar on the left panel.
Long-distance
Services
Q: How do I use PinWorks.com to
place a call?
- Dial the toll--free number
(1-800-892-0699) to access our system. This number was
included in our welcome e-mail when you signed up, and
is also displayed while you log on to your account.
- Enter your PIN (Our system will automatically
prompt you to dial the destination number if you
are calling from a PinFree Dial number.
- Follow the voice prompt, and dial the number you
want to call.
a. For calls to U.S. or Canada, dial 1+
area code + phone number.
b. For international calls, dial 011 +
country code + city code + phone number.
Tips:
- To speed up the dialing,
process # after entering your PIN and again after
entering your destination number.
- To make another call, just
press # twice, and follow the prompt. You don't have
to hang up the phone and reconnect to our systems.
- To redial the last number
you called, press 99#. This only works while you are
still connected to our system.
- Please note that we do not provide services
such as *69 and *67 features, and you cannot
use PinWorks.com to call other toll-free numbers
(though why anyone would want to is beyond us!).
Q:
Does PinWorks.com work from a rotary phone?
No, a touch-tone telephone is required for our system
to process your calls.
Q:
How do I set up a PinFree Dial number so I do not have
to enter my PIN whenever I place a call?
- Sign in to your PinWorks.com account
(www.PinWorks.com)
- Select the "PinFree Settings" tab.
- Enter the 10-digit
phone number in that field. Do not use parentheses or
dashes.
- Click on "Save" to
complete the changes. Your change will now be
displayed.
NOTE: PinFree Dial
can be set up on any touch-tone phone, even phones
that have caller-ID blocking.
Q:
Can I use PinFree Dial if I have caller-ID blocking?
Yes. You can use PinFree Dial
from any touch-tone phone, even phones that are set
up to have caller-ID blocking.
NOTE: Some cellular phones may
not work with PinFree Dial.
Q:
How many PinFree Dial numbers can I have?
For each account you can have a
total of up to five (5) PinFree Dial numbers. It should be enough to cover your home, office, and cellular phones. You decide what works for you.
Q:
Can I use PinWorks.com from a pay phone?
Yes. However, the FCC (Federal Communications Commission)
allows a surcharge to compensate for operator services.
In certain instances, a $0.99 fee may be assessed
and billed to your account when you use PinWorks.com
from a pay phone.
Q:
What is the $0.99 surcharge on my call detail report?
The FCC (Federal Communications Commission) allows
companies that operate pay phones to attach a surcharge
for their services. Such "operator services"
are typically accessed from the following:
- Public pay phones.
- Hotel phones.
- College dormitory phones.
- Commercial phone line systems.
The surcharge will appear after any applicable calls
in your call detail record. Unfortunately there is
no way to determine whether this charge will be assessed
until your call is placed and the charge appears on
your statement. Generally, all public pay phones will
assess this surcharge, while not all of the other
locations will.
Q:
How is usage calculated?
We use full-minute increments to calculate your usage,
with partial minutes rounded up to the next full minute
on each call.
Q:
If I reach my credit limit, is my call disconnected?
Yes. You will be given a voice notification when you
have one minute of call time remaining. When that
minute is up, your call will be terminated. To prevent
this from happening, we recommend you periodically
visit your account online to keep tabs on the amount
of credit you have remaining, and refresh it when
it is low.
Q:
What is your rate for in-state calls?
With our toll-free access number, our rate for in-state
calls is the same as our rate for state-to-state calls.
Q:
Can I use PinWorks.com to place calls while in other
countries?
No. PinWorks.com currently places calls originating
in the United States only. We plan to add international
roaming in the future.
Q:
Do I need to notify my current long-distance carrier
or my local phone company of my choice to use PinWorks.com?
No. Because you access PinWorks.com's service via
a toll-free number, you do not need to notify your
phone company of your choice to use PinWorks.com,
nor do you have to cancel your current long-distance
carrier.
Q:
Am I charged for calls that aren't answered or for
calls that result in a busy signal?
No. However, if you are ever charged for a call that
was not answered or for a call that resulted in a
busy signal, e-mail support@PinWorks.com
with information pertaining to the mischarge, and
we will credit your account promptly.
Q:
Will my call be disconnected if I recharge my account
immediately after I hear the one-minute-remaining
prompt?
Yes. Our system evaluates the maximum duration of
your call based on a "snapshot" of your
account balance when you initiate the call. Credit
added during a call will not be "seen" by
our system until you initiate another call and it
takes another snapshot. Nonetheless, with this one
exception, your recharge will be credited and available
to your account immediately after you submit it.
Q:
Can I continue with another number without redialing
the toll-free number?
Yes. You can place another call without hanging up
and redial the toll-free number. To do so, please
press '#' TWICE after the person on the other end
hangs up.
